Returns & Exchanges
At Cue Store, we stand by the quality of our billiards equipment and offer a 30-day return window for items in original, unused condition. Whether you are unsatisfied with a cue's balance or need a different tip size, we are committed to ensuring you have the perfect gear for your game.
Initiate Your Request
Log in to your account and select the order containing the sports gear you wish to return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Equipment
Securely place the items in their original packaging, ensuring cue sticks and accessories are padded to prevent any structural damage during transit.
Attach Shipping Label
Affix the prepaid shipping label provided via email to the outside of your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the equipment's condition, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing